Please read the Terms of Use (‘Terms of Use’) set out below carefully before using the Adora Coatings website (‘Website’, ‘Us’, ‘Our’, www.adoracoatings.com) By using this Website, or accessing it via any other means, you agree to be bound by these Terms of Use.
These Terms of Use govern the access or views by you, an individual from within India, and its territories and possession of Applications, Websites, Content, Products and Services (“The Services”) made available in India and its territories and possessions by Adora Coatings and its subsidiaries and affiliates (collectively Adora Coatings). Please read these terms carefully before accessing or using the services.
DEFINITIONS
- “Agreement” refers to these Terms of Use, the Privacy Policy and any other instructions provided to you;
- “Privacy Policy” refers to the policy displayed on our Website which details how we collect and store your personal data;
- “You”, “your” and “yours” are references to you - the person accessing this Website or any other channel provided by Adora Coatings;
- “We”, “us”, “our”, www.adoracoatings.com, and “Adora Coatings” are references to the Company;
- “Website” is a reference to our Website: www.adoracoatings.com or our mobile applications on which we offer our Products and/ or Services.
USER INFORMATION
Adora Coatings values the Customer Information that you entrust to us, and understands the importance of keeping such it confidential and secure. The information we collect may include your personal information, capable of identifying you as a particular individual, including but not limited to your name, phone number, email address and purchase preferences.
We therefore make it our highest priority to ensure that we look after your information and use it responsibly. By providing your information to us, you accept and consent to the collection, storage and processing of your information.
Adora Coatings may collect your personal information
- when you send us an email from the website
- when you participate in contests, competitions, questionnaires and surveys
- when you contact us
- when you provide certain content to us, for example testimonials and customer reviews
- from third party sources, for example credit checking agencies.
Adora Coatings may use your personal information including but not limited to the following:
- to register your account with us
- to respond to your queries
- to improve your Adora Coatings experience and provide you with information about our services, special offers and promotions.
Adora Coatings will only share customer information with its carefully selected third party Partners for necessary business administration , customer delivery, marketing, operational and analytical purposes.
Adora Coatings may also share customer information with third parties for the purpose of data analysis, and quality assurance, including fraud prevention.
Adora Coatings uses leading technology and security measures (electronic, physical and procedural) to ensure the safety and confidentiality of customer information through collection, storage and disclosure. Such measures include maintaining a secure encryption based transmission system in respect of customer information.
INFORMATION
You authorize us to use, store or otherwise process your personal information in order to provide the Products or Services to you and for marketing and credit control purposes. This may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Goods or Service to you. More information can be found in our Privacy Policy on this website.
COMPLAINTS
We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to adoracoatings@gmail.com.
LIMITATION OF LIABILITY
Great care has been taken to ensure that the information available on this Website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
GENERAL
The Terms of Use together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms of Use and any other term or provision on the Website, these Terms of Use shall prevail.
If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
These Terms of Use and our Agreement shall be governed by and construed in accordance with the Laws of India. The parties hereto submit to the exclusive jurisdiction of the courts of Bangalore, Karnataka, India. All dealings, correspondence and contacts between us shall be made or conducted in the English language.
No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
We may alter or vary the Terms of Use at any time without notice to you. Your continued subscription to our Services and use of our Website constitutes an acceptance of the current Privacy Policy and Terms & Conditions. Therefore, we encourage you to visit all our policy pages periodically to review any changes.
The policy outlined below (Privacy Policy) explains how, at Adora Coatings, we use the personal information that you provide to us when using our products and/or services, including but not limited to our website, web app, and/or mobile apps (applications).
THE INFORMATION WE COLLECT FROM YOU
We may collect personal information including but not limited to your email id, name, phone number and address on our website. We may also collect information when you complete any customer survey. Website usage information may also be collected using cookies.
COOKIES
Cookies, or small text files placed on your computer by websites that you visit, are used to help websites work more efficiently, and are also used to provide information to website owners. Web browsers allow you to control most cookies through your browser settings, but if you refuse the use of cookies via your web browser, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of your data by us and Google (via Google Tag Manager and Google Analytics) in the manner and for the purposes set out immediately below.
GOOGLE TAG MANAGER AND GOOGLE ANALYTICS
In addition to cookies, this website may also use Google Tag Manager and Google Analytics, web tracking and analytics services provided by Google, Inc. (“Google”). Cookies used by Google generate information about your use of the website and are transmitted to and stored by Google.
Google uses this information for various purposes, including but not limited to the purpose of evaluating your use of the website, compiling reports on website activity for website operators and to provide other services relating to internet usage. Google will not associate your IP address with any other data held by Google.
HOW WE USE THE INFORMATION WE COLLECT FROM YOU
Information that we collect from you is used primarily to process your order and to manage your account. We may also, from time to time, use your information to email, Whatsapp or SMS you about other products or services that we think may be of interest to you. If required by law, we may send your information to fraud prevention agencies or credit references. Information accessed via Google Analytics and Google Tag Manager are primarily used to gauge your usage of the website, to improve our services on a continuous basis.
OTHER WEBSITES
Our website may have links to other websites. This privacy policy only applies to this website, so you are urged to read the privacy policies of the other websites when you visit or use them via links from our website.
CHANGES TO THE PRIVACY POLICY
From time to time we may update this Privacy Policy without any prior notice. Your continued subscription to our Services and use of our Website constitutes an acceptance of the current Privacy Policy and Terms & Conditions. Therefore, we encourage you to visit all our policy pages periodically to review any changes.